Privacy Policy

The SOKA offers quality products to its customers without compromising standard business guidelines, business ethics and values at any level. We believe our customers are the backbone of our brand, so we have designed a strict privacy policy to value the trust of our customers.

We follow standard approved ways to collect, use and protect your personal information while you visit our website, purchase our products or interact with our representatives. By visiting or using our website, you consent to your information and data being stored and used in the manner laid out in this privacy policy.

Information We Collect at Different Levels

Personal Information

• Name
• Email Address
• Phone Number
• Billing/Shipping Address
• Payment Details

Non-Personal Information

• Browser Type
• Device Information
• IP Address
• Cookies
• Usage Data
• Website Interaction Data

Payment Information

We do not store payment details such as credit card or debit card information. All payments are processed through reliable and secure third-party providers that comply with PCI-DSS standards.

How We Use Your Information

The company may use your information for the following purposes:

• Processing your orders and ensuring timely delivery of products.
• Providing products and services that may be relevant to your interests.
• Monitoring, troubleshooting, and improving products and services.
• Resolving customer complaints, payment issues, returns, exchanges, and support requests.
• Developing and offering new technologies and services for a secure shopping experience.
• Conducting research on demographics, interests, and customer behavior.

The company does not retain customers’ information for longer than necessary for the purposes outlined above. We may also use cookies to collect and process information where required.

Cookie Policy

The company uses cookies to collect information while you visit or browse the website. These cookies may be provided by third-party partners such as Google Analytics and Facebook Pixel for marketing and analytics purposes.

Cookies are used for the following purposes:

• Authentication
• Security
• Insights Measurement
• Improving Website Features and Services
• Evaluating and Improving Website Performance
• Analytics and Research
• Advertising

Cookies Help Us To

• Remember your preferences.
• Provide personalized product recommendations.
• Analyze website traffic and improve performance.

You can control cookie settings through your web browser by enabling or disabling cookies. However, disabling some cookies may affect website functionality and services.

Please note that the company does not control third-party cookies. Third-party service providers may collect information through their cookies, and you should review their respective privacy policies for more information.

Sharing of Information

We may share certain information with:

• Trusted Service Providers: IT support teams, payment processors, shipping and logistics partners.
• Legal Authorities: When required by law or to protect our rights and interests.

Data Security

The company uses industry-standard security measures to protect and maintain customer data.

• SSL Encryption for Online Payments
• Secure Servers and Restricted Access
• Regular Monitoring and Testing for Threats and Vulnerabilities

Customer Rights

You may have the following rights depending on your geographical location:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of your personal data.

Changes to Privacy Policy

Any updates or modifications to this Privacy Policy will be posted on this page along with the revised date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Phone: +91 9311353150
Email: support@thesoka.com