Exchange Policy – The Soka

At The Soka, we care about your satisfaction and believe every order should bring a sense of relief and ownership. All products are thoroughly checked for quality, color, and other parameters before shipping. Therefore, we follow an exchange-only policy. Products purchased from us are not eligible for return and can only be exchanged.

The Soka products can be exchanged within 7 days from the date of delivery if the item received is different from what was ordered (e.g., color, size, damaged, torn, etc.).

Requirements for Exchange

• Products must be unused
• Products must be in their original packaging
• All tags and accessories must be intact
• Proof of purchase may be required by the pickup agent

Steps to Initiate an Exchange Request

• Go to the "My Orders" page
• Select your order
• Upload an image if the item is incorrect or damaged
• Pack the product securely for pickup by the courier agent

Exchange Shipping

• If the exchange is due to a defect, wrong item, or our error, The Soka will bear the shipping cost
• For exchanges requested without a valid reason, the buyer will bear the shipping cost (may be charged separately)

Exchange Process

• The exchange will be processed after the product is received and inspected
• You will be notified about approval or rejection
• If approved, the exchange will be completed within 7–10 business days
• Shipping charges are non-refundable unless the exchange is due to our error

Exchanges

Exchanges are allowed only in cases of size issues, damaged or torn products, or incorrect items received.