Returns Policy

Exchange Policy – The Soka

At The Soka, we care about your satisfaction and believe every order should bring a sense of relief and ownership. All products are thoroughly checked for quality, color, and other parameters before shipping. Therefore, we follow an exchange-only policy. Products purchased from us are not eligible for return and can only be exchanged.

The Soka products can be exchanged within 14 days from the date of delivery if the item received is different from what was ordered (e.g., color, size, damaged, torn, etc.).

Requirements for Exchange

Products must be unused
Products must be in their original packaging
All tags and accessories must be intact
Proof of purchase may be required by the pickup agent

Steps to Initiate an Exchange Request

Go to the "My Orders" page
Select your order
Upload an image if the item is incorrect or damaged
Pack the product securely for pickup by the courier agent

Exchange Shipping

If the exchange is due to a defect, wrong item, or our error, The Soka will bear the shipping cost
For exchanges requested without a valid reason, the buyer will bear the shipping cost (may be charged separately)

Exchange Process

The exchange will be processed after the product is received and inspected
You will be notified about approval or rejection
If approved, the exchange will be completed within 7–10 business days
Shipping charges are non-refundable unless the exchange is due to our error

Exchanges